Privacy Policy

Effective Date: 26 September 2026
Last Updated: 26 September 2026

Cosmella Infinity Private Limited (“Cosmella”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit or interact with our website, https://cosmella.in/ (the “Website”).

This Privacy Policy explains what information we may collect, how we use it, how we may share it, how we protect it, and the choices and rights available to you.

By using our Website or submitting information through our Contact Us, Request a Quote, or other inquiry forms, you acknowledge the practices described in this Privacy Policy.

1. About Cosmella

Cosmella Infinity Private Limited is a fragrance, deodorant, personal care and contract/private-label manufacturing company based in India and serving customers in India and international markets.

Business Name: Cosmella Infinity Private Limited
Address: 283, Vadsar Road, Near Canal, Santej, Ahmedabad, Gujarat – 382721, India
Email: info@cosmella.in
Phone: +91 8980888834

2. Information We Collect

We may collect personal information when you voluntarily provide it to us through our Website, including when you:

  • Contact us through a contact form;

  • Submit a Request a Quote form;

  • Send an inquiry about our products or services;

  • Communicate with us by email;

  • Contact us through WhatsApp;

  • Request information about manufacturing, private-label, formulation, packaging, logistics or related services.

Depending on the form or communication, the information may include:

  • Name;

  • Email address;

  • Telephone or mobile number;

  • Company or organization name;

  • Country or location;

  • Product or manufacturing requirements;

  • Information contained in your inquiry or message;

  • Other information that you voluntarily choose to provide.

Please do not submit sensitive personal information through our Website unless it is specifically requested and necessary for your inquiry.

3. Information Collected Automatically

When you visit our Website, certain technical information may be collected automatically by our hosting provider, WordPress, security services, analytics tools, cookies, or similar technologies.

This information may include:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate geographic location derived from IP address;

  • Referring website;

  • Pages visited;

  • Date and time of visits;

  • Website interactions;

  • Technical and diagnostic information.

This information is generally used for website operation, security, performance, analytics, troubleshooting and improving the Website.

4. How We Use Your Information

We may use the information we collect for legitimate business purposes, including to:

  • Respond to your inquiries;

  • Respond to Request a Quote submissions;

  • Understand your manufacturing or product requirements;

  • Provide information about our services;

  • Communicate with you regarding an inquiry or potential business relationship;

  • Prepare quotations or proposals;

  • Provide requested services;

  • Improve our Website, products and services;

  • Maintain website security and prevent fraud, abuse or unauthorized activity;

  • Monitor website performance and usage;

  • Comply with applicable laws and legal obligations;

  • Establish, exercise or defend legal claims where necessary.

We do not use personal information for purposes that are incompatible with the purposes described in this Privacy Policy unless permitted or required by applicable law.

5. Legal Bases for Processing – European Economic Area and United Kingdom

Where applicable data protection laws such as the EU General Data Protection Regulation (“GDPR”) or UK GDPR apply, we process personal information on one or more of the following legal bases:

Consent

Where required, we may process your information based on your consent, such as where you voluntarily provide information for a particular purpose.

You may withdraw consent at any time by contacting us, although withdrawal does not affect processing that occurred before the withdrawal.

Contract or Pre-Contractual Steps

We may process information where it is necessary to respond to your inquiry, prepare a quotation, discuss a potential business relationship, or take steps at your request before entering into a contract.

Legitimate Interests

We may process information where it is necessary for our legitimate business interests, provided those interests do not override your applicable privacy rights.

Examples may include website security, preventing abuse, improving our services, maintaining business records and responding to business inquiries.

Legal Obligations

We may process or retain information where necessary to comply with applicable laws, regulations, legal processes or governmental requests.

6. Contact Forms and Request a Quote Forms

When you submit a form on our Website, the information you provide may be transmitted to Cosmella and/or service providers used to operate the Website and process communications.

We use this information primarily to:

  • Respond to your inquiry;

  • Contact you regarding your request;

  • Understand your requirements;

  • Prepare quotations or proposals;

  • Follow up on a business inquiry.

Submitting an inquiry does not automatically create a user account or require you to register on our Website.

7. WhatsApp Communication

Our Website may provide a WhatsApp button or link that allows you to contact Cosmella through WhatsApp.

If you choose to use WhatsApp, your communication will be processed through WhatsApp/Meta’s services and will be subject to the privacy practices and terms applicable to WhatsApp.

Information that you voluntarily send to us through WhatsApp may include your name, telephone number, messages, documents, product requirements and other information you choose to provide.

We recommend that you do not send unnecessary sensitive personal information through WhatsApp.

8. Cookies and Similar Technologies

Our Website may use cookies and similar technologies.

Cookies are small files stored on your device that can help a website remember information and understand how visitors use the website.

We may use cookies for purposes such as:

  • Essential website functionality;

  • Security;

  • Website performance;

  • Remembering preferences;

  • Analytics and understanding website traffic;

  • Improving the Website and user experience.

Some cookies may be placed by third-party services used on the Website.

Where required by applicable law, we will request your consent before using non-essential cookies or similar technologies.

You can also control or delete cookies through your browser settings. Disabling certain cookies may affect some Website functionality.

9. Analytics and Website Statistics

We may use analytics services to understand how visitors use our Website, including information such as pages viewed, approximate location, device information, referral sources and website interactions.

Analytics information is used to understand website performance, improve content and services, and identify technical or security issues.

Where third-party analytics services are used, those providers may process information in accordance with their own privacy policies and contractual obligations.

10. Third-Party Service Providers

We may use trusted third-party service providers to operate and maintain our Website and business communications.

These may include providers for:

  • Website hosting;

  • Domain and DNS services;

  • Email delivery and business email;

  • Website security;

  • Analytics;

  • Form processing;

  • Spam prevention;

  • Cloud or technical infrastructure;

  • Communication services such as WhatsApp.

These service providers may process personal information only as necessary to provide their services to us or as otherwise permitted by applicable law.

We do not authorize service providers to use your personal information for purposes inconsistent with this Privacy Policy.

11. Sharing of Personal Information

We do not sell your personal information as part of our ordinary business operations.

We may disclose information to:

  • Service providers who support our Website and business operations;

  • Professional advisers, where reasonably necessary;

  • Government authorities or regulators where legally required;

  • Law enforcement authorities where required by law or valid legal process;

  • Parties involved in a corporate transaction, such as a merger, acquisition, restructuring or sale of assets, subject to applicable law;

  • Other parties where you have requested or authorized the disclosure.

We may also disclose information where reasonably necessary to protect our rights, property, security, users, customers or business.

12. International Data Transfers

Cosmella is based in India and may work with service providers located in India or other countries.

As a result, personal information submitted through the Website may be processed or stored in countries other than the country in which you reside.

Where applicable privacy laws require safeguards for international transfers of personal information, we will seek to use appropriate legal and contractual safeguards.

13. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

  • Responding to inquiries;

  • Managing business relationships;

  • Preparing quotations and proposals;

  • Maintaining business and legal records;

  • Resolving disputes;

  • Preventing fraud and abuse;

  • Complying with legal, regulatory or accounting obligations.

The actual retention period may vary depending on the nature of the information and the purpose for which it was collected.

When information is no longer required, we may securely delete, anonymize or otherwise dispose of it, subject to applicable legal requirements.

14. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss or destruction.

These measures may include appropriate access controls, website security, secure communications, monitoring and other safeguards appropriate to the nature of the information.

However, no method of transmission over the Internet or method of electronic storage can be guaranteed to be completely secure.

15. Your Privacy Rights

Depending on your location and applicable law, you may have rights regarding your personal information.

These may include the right to:

  • Request access to personal information we hold about you;

  • Request correction of inaccurate information;

  • Request deletion of personal information;

  • Request restriction of certain processing;

  • Object to certain processing;

  • Request portability of certain information;

  • Withdraw consent where processing is based on consent;

  • Lodge a complaint with a relevant data protection authority;

  • Request information about how your personal information is collected, used or disclosed.

To exercise an applicable privacy right, contact us using the details provided below.

We may need to verify your identity before fulfilling certain requests. This is intended to protect personal information and prevent unauthorized requests.

16. California Privacy Rights

If you are a California resident and applicable California privacy laws, including the California Consumer Privacy Act (“CCPA”), apply to our processing of your personal information, you may have additional rights.

Depending on the circumstances and applicable law, these may include rights to:

  • Know what categories of personal information we collect;

  • Know the purposes for which personal information is collected or used;

  • Request access to certain personal information;

  • Request deletion of personal information, subject to applicable exceptions;

  • Request correction of inaccurate personal information;

  • Opt out of the sale or sharing of personal information where applicable;

  • Receive equal treatment for exercising applicable privacy rights.

Cosmella does not sell personal information for monetary consideration as part of its ordinary business operations.

If you wish to exercise an applicable California privacy right, contact us at:

Email: info@cosmella.in

We will process applicable requests in accordance with the requirements and timeframes established by applicable law.

17. European Union / EEA and UK Privacy Rights

If you are located in the European Economic Area or United Kingdom and applicable data protection law applies to you, you may have additional rights regarding your personal information, including rights of access, correction, deletion, restriction, objection, portability and withdrawal of consent.

You may also have the right to lodge a complaint with the data protection authority in your country or jurisdiction.

For privacy requests, please contact:

Email: info@cosmella.in

18. Children’s Privacy

Our Website is intended primarily for businesses, professionals, brands and other adult users.

We do not knowingly collect personal information from children for the purpose of creating accounts or providing services to children.

If you believe that a child has provided personal information to us, please contact us so that we can review and, where appropriate, delete the information.

19. Do Not Track and Similar Browser Signals

Some browsers provide “Do Not Track” or similar privacy signals.

Because there is currently no universally consistent standard for interpreting all such signals, our Website may not respond to every browser-based Do Not Track signal.

Where applicable law requires us to recognize a particular privacy preference signal, we will process that signal in accordance with applicable requirements.

20. Third-Party Websites and Services

Our Website may contain links to third-party websites or services, including social media, communication platforms and other external websites.

We are not responsible for the privacy practices, security or content of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

21. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, Website, technology, legal requirements or privacy practices.

When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy.

We encourage you to review this page periodically.

22. Contact Us

If you have questions about this Privacy Policy, want to exercise an applicable privacy right, or have a privacy-related concern, please contact us:

Cosmella Infinity Private Limited
283, Vadsar Road, Near Canal, Santej
Ahmedabad, Gujarat – 382721
India

Email: info@cosmella.in
Phone: +91 8980888834

We will make reasonable efforts to respond to privacy requests in accordance with applicable law.

Privacy Policy Last Updated: 26 September 2026